Privacy Policy

Last updated: December 2, 2025

1. Introduction

BuildAR ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AR scene creation platform ("the Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and email address (via authentication provider)
  • Payment information (processed securely through third-party payment processors)
  • Project names and descriptions
  • Content you upload (images, 3D models, videos, text)
  • Communication records when you contact us

2.2 Usage Information

We automatically collect certain information when you use the Service:

  • Device information (device type, operating system, browser)
  • IP address and location data
  • Usage patterns and interactions with the Service
  • Scene view counts and analytics
  • Error logs and performance data

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the collected information for various purposes:

  • To provide, maintain, and improve the Service
  • To process payments and manage subscriptions
  • To authenticate users and manage accounts
  • To store and serve your AR scenes
  • To provide customer support and respond to inquiries
  • To monitor usage and analyze trends
  • To detect, prevent, and address technical issues
  • To comply with legal obligations
  • To enforce our Terms of Service

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your data is stored on secure servers and cloud infrastructure. We use encryption for data in transit and at rest where applicable.

While we strive to protect your information, we cannot guarantee absolute security. You use the Service at your own risk.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With third-party service providers who perform services on our behalf (hosting, payment processing, analytics)
  • Legal Requirements: When required by law, court order, or government regulation
  • Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users
  • Business Transfers: In connection with any merger, sale of assets, or acquisition
  • With Your Consent: When you explicitly consent to sharing

6. User Content and Public Information

CONTENT YOU PUBLISH THROUGH THE SERVICE MAY BE PUBLICLY ACCESSIBLE.

When you publish an AR scene:

  • Your scene becomes accessible via a public URL
  • Anyone with the URL can view your scene
  • View counts and analytics may be tracked
  • Scene content (3D models, videos, images) is stored and served publicly

DO NOT PUBLISH SENSITIVE, PRIVATE, OR CONFIDENTIAL INFORMATION IN YOUR SCENES. You are responsible for ensuring your published content does not violate privacy rights of others.

7. Third-Party Services

Our Service uses third-party services that may collect information:

  • Authentication: Clerk (for user authentication)
  • Payment Processing: PayU (for payment processing)
  • Cloud Storage: Cloudflare R2 (for content storage)
  • Database: Supabase (for data storage)

These third-party services have their own privacy policies. We are not responsible for their practices.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide the Service to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain published scenes (until deleted by you or expired)

Published scenes may remain accessible until they expire or are manually deleted, even if you delete your account.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Request data portability
  • Withdraw consent where applicable

To exercise these rights, please contact us.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us.

14. Acknowledgment

BY USING BUILDAR, YOU ACKNOWLEDGE THAT:

  • You have read and understood this Privacy Policy
  • You consent to the collection and use of your information as described
  • Published content may be publicly accessible
  • You are responsible for not publishing sensitive information
  • Third-party services have their own privacy policies

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, DO NOT USE THE SERVICE.